Family Home Care Employee Portal

FHC Bulletin Board

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Congratulations to our July employees of the month! We appreciate you!

Spokane/NI = Amiela T.

Palouse = Alex N.

Boise = Jennifer H.

Tri-Cities = Melinda H.

Continuing Education Opportunity – No RSVP Required!

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FHC Employee Updates

INLAND NORTHWEST CAREGIVERS: Click here to RSVP for the Employee Appreciation Summer Picnic

July is Adult Abuse Prevention Month!

The Department of Social and Health Services (DSHS) continues to see a sharp increase in adult abuse reports across the state. Adult Abuse Prevention Month in July is intended to raise awareness and remind everyone to remain vigilant when it comes to the health and welfare of some of Washington’s most vulnerable citizens.

Financial exploitation is the most common type of adult abuse, and the form that has seen the sharpest rise in recent years. In 2017, DSHS’ Adult Protective Services conducted 10,713 investigations related to financial exploitation, nearly double the number of investigations conducted in 2012. It now accounts for more than 25% of all investigations.

Signs of financial exploitation include:

  • Adding additional names on bank signature cards
  • Unauthorized withdrawal of funds using an ATM card
  • Abrupt changes in a will or other financial documents
  • Unexplained disappearance of funds or valuable possessions
  • Bills unpaid despite having sufficient funds
  • Forging a signature on financial transactions or for the titles of possessions
  • Sudden appearance of previously uninvolved relatives claiming rights to a vulnerable adult’s possessions
  • Unexplained sudden transfer of assets to a family member or someone outside the family

Even with thousands of cases of adult abuse in a year, we know that for every investigation, many others go unreported. DSHS believes the increase in reports and investigations reflects improved awareness of adult abuse among the public. In addition, as our state’s population of people who are older continues to increase, the potential for adult abuse increases.

Anyone who suspects abuse or neglect of a vulnerable adult is encouraged to make a report at or call 1-866-ENDHARM (1-866-363-4276).  You can make a report 24 hours a day, seven days a week and APS will contact you the next business day. All reports are confidential.

Signs of abuse include:

  • Suspicious or unexplained bruises, sores or weight loss
  • A sudden change in personality
  • Neglect of hygiene, clothing, home, medicine or food
  • Personal belongings are missing
  • Verbal aggression
  • No longer attending social functions or regular activities
  • Losing contact with family and friends, being isolated from loved ones

IMPORTANT NOTICE: Payroll System Change

Geras has partnered with Paylocity, a system to help simplify payroll and HR functions! Starting with the April 13th payday, you will need to create a Paylocity account (through the website or an application for your smart phone) to view your paystub. This system will eventually house almost all HR functions! But for now, you will only use it to view your paystub, update your personal information, request vacation time (if applicable), etc. Below are a few help guides to get you signed up!

Website Login: Paylocity Registration – Desktop

iOS App Download: Paylocity App – Apple Phones

Android App Download: Paylocity App – Android Phones

Video (Computer Registration): Click Here 

Video (Smartphone Registration): Click Here

Please note, our company ID is 46851. You’ll need this to create your personalized, secure account. Having trouble? We are happy to help! Just call 509-795-5501. You can also call your local office to set up a time to come in and get help in person! Call the below local contact:

Inland Northwest Branch: Kyle Yancey

Palouse: Sarah Wydick

Boise: Blance Naskar

Tri-Cities: Jackie Z.

Seattle: Kelli Grabinski

Bellevue: Celina Kershner

Tacoma: Ashlyn Pederson

ClearCareGo app Updates

News flash: It is here!  ClearCareGo app for iOS is live! Here is a tip sheet to help you get going: ClearCareGo Caregiver Tutorial

Important Reminder! Please be sure you allow automatic updates for the app, OR manually update on a regular basis to access all the new features/updates!

New Features of ClearCareGo app!

  1. Fingerprint log in
  • You can now set up your log in for the app via a fingerprint scan.
  • Simply click on the fingerprint icon next to the sign in and follow the instructions.
  • No more typing in your password!
  1. Mileage
  • The mileage area now displays 2 digits.
  • This is used for errand miles only! Your travel miles are calculated automatically by ClearCare.
  • Please give simple 2-3-word description of errands completed as this prints to the client’s invoice. For example:
    • Grocery store
    • Doctors appt
    • Drive to the park
  1. Unverified Location

ClearCare will NOT let you clock in without verifying your location.

  • Make sure your location services are turned on.
  • Make sure you give the ClearCareGo app permission to use location services.
    • If you use your web browser to clock in through ClearCare online, rather than the ClearCareGo app, you will need give your browser permission to use the location services.
  • IF you cannot log in on the app or ClearCare online, use the clients phone and call the telephony number on your badge to clock in.
    • Do not call the office until you have tried telephone clock in from the client’s phone. The State requires verified location at the client’s home, and if the office clocks you in we cannot verify location for the State. Thank you for complying with this State mandated requirement.

Online vulnerable adult abuse reporting is now available at:

Public users now have the ability to submit an APS report online 24 hours a day, 7 days a week. The information that the reporter provides regarding the situation is consistent with all other types of APS reports. The reporter will have the ability to select if they would like a return phone call. A report confirmation number is automatically generated at the end of the online reporting process.

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